Socialinsider Product Updates - May

It's time for our round-up full of productive things. Summer is here to stay, so let's make the most of it! ☀️

I hope June is good to you!

1. TikTok Metrics:

Last month, we started a more complex project where we wanted to document and explain every metric available in the dashboard.

We started with Facebook, and in May, it was time for TikTok. For each TikTok metric, you can now check the definition and the formula (if that's the case). The reports are also aligned with the metrics in the dashboard.

Moreover, in the Engagement section, both engagement rate formulas are available:

• Engagement rate by followers
• Engagement rate by views

2. Socialinsider Help Center:

We decided it was time for a comprehensive and much-needed update to our help center, aiming to enhance its utility and user-friendliness.

Whenever curiosity strikes or questions arise, our meticulously curated articles might come in handy.

From detailed onboarding guides that ease your transition into using the app to an extensive list of frequently asked questions, this place is designed to be your go-to resource.  

You'll find insightful answers and practical advice, ensuring you can quickly and efficiently locate the information you need.

Check out the Socialinsider help center here.